Terms of Service
Last updated: April 29, 2026
1. Agreement and Acceptance
These Terms of Service (the “Terms” or “Agreement”) constitute a legal agreement between PMC Baltic FZ-LLC (LICENCE NO: 45001684), with registered address at SFFO0507 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (“PMC Baltic”, “Perfectela”, the “Service”, the “Site”, the “App”, “we”, “us”, or “our”), and any person who accesses, browses, uses, purchases, subscribes to, or otherwise interacts with the Perfectela website, application, member platform, digital content, digital services, or related features (the “User” or “you”).
By accessing, browsing, using, purchasing, subscribing to, or otherwise interacting with the Service, you agree to be bound by these Terms.
If you do not agree to these Terms, you must immediately stop using the Service.
1.1 Incorporated Policies
The following policies form an integral part of this Agreement and are incorporated by reference:
2. Service
Perfectela provides access to personalized facial analysis, Beauty Protocols, skincare guidance, facial exercise programs, beauty education, structured daily activities, expert guidance, progress-tracking features, personalized recommendations where available, and related digital services.
While your subscription remains active, you may access content made available through Perfectela, including:
- facial assessments and analyses;
- personalized Beauty Protocols;
- skincare routines and guidance;
- facial exercises and guided practices;
- beauty and skincare education;
- progress-tracking and self-check features;
- personalized recommendations, where available;
- expert guidance and consultation features;
- practical beauty tools;
- downloadable resources;
- other content or features made available through the Service.
Some parts of the Service may be accessible without creating a separate account, while other parts may require member platform access, login credentials, purchase confirmation, photographs, assessment answers, or email-based delivery.
We may modify, update, suspend, discontinue, or remove any part of the Service at any time, subject to applicable law.
3. License and Use Restrictions
3.1 Limited License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, non-commercial use.
3.2 Restrictions
Except as expressly permitted by these Terms, you may not:
- copy, reproduce, distribute, transmit, publish, resell, rent, lease, sublicense, or commercially exploit any part of the Service;
- modify, adapt, translate, reverse engineer, decompile, or create derivative works from the Service, except where such restriction is prohibited by applicable law;
- use robots, scrapers, crawlers, automation tools, AI extraction tools, or similar methods to access or interact with the Service;
- interfere with or disrupt the Service, servers, systems, or networks connected to the Service;
- circumvent or attempt to circumvent security, access, anti-copying, or subscription-protection measures;
- share, transfer, or resell subscription access, member credentials, or account access;
- upload photographs, images, or other content that you do not have the legal right or appropriate permission to use.
4. Intellectual Property
4.1 Ownership
The Service is licensed, not sold.
We and our licensors retain all right, title, and interest in and to the Service, including all content, software, facial-analysis systems, Beauty Protocols, skincare guidance, facial exercises, educational materials, recommendations, trademarks, logos, branding, designs, and other intellectual property rights.
4.2 Content
All text, graphics, software, audio, video, visual elements, facial-analysis materials, Beauty Protocols, downloadable materials, educational content, branding, and other materials made available through the Service are owned by us and/or our licensors and are protected by applicable intellectual property laws.
4.3 Personal Use Only
All content is provided for personal, non-commercial use only.
You may not copy, redistribute, republish, scrape, extract, reproduce, train AI models on, or otherwise exploit any content except as expressly permitted by these Terms.
4.4 Enforcement
We reserve the right to take action under applicable law in relation to unauthorized use of the Service or infringement of our rights.
5. Payment, Subscriptions, and Renewals
5.1 Paid Services
Certain features of the Service are available only through a paid subscription or other paid-access model.
5.2 Plan-Specific Charges
By purchasing a subscription, you agree to the initial and recurring charges applicable to the plan you selected at checkout, including any trial period, introductory period, renewal price, and billing interval disclosed at checkout, in your purchase confirmation, and in the Subscription Terms.
5.3 Automatic Renewal
If you purchase a recurring subscription, you authorize us and/or our third-party payment processor to automatically charge your selected payment method for each recurring billing period until you cancel, in accordance with the Subscription Terms.
Unless you cancel before the applicable trial period or current billing period ends, your subscription will automatically renew at the regular recurring price and billing interval disclosed at checkout.
5.4 Cancellation
You may cancel your subscription through your account settings where that option is available, or by emailing:
To avoid the next recurring charge, you must cancel before your next billing date, including before the end of any applicable trial period.
We recommend submitting your cancellation request at least 24 hours before the applicable trial period or billing period ends to allow sufficient time for processing. This recommendation does not shorten any cancellation period or right available to you under the Subscription Terms or applicable law.
5.5 Access After Cancellation
If you cancel, your access may remain active until the end of the then-current paid trial period or billing period, after which the subscription will terminate automatically, unless otherwise stated in the Subscription Terms or required by applicable law.
5.6 Refunds and Money-Back
Refunds, credits, and money-back eligibility, if any, are governed by the Money-Back Policy, the Subscription Terms, and applicable law.
Any applicable refund period and eligibility requirements are described in the Money-Back Policy and Subscription Terms.
5.7 Review Period for Refund and Money-Back Requests
Where a refund, money-back, reimbursement, or similar request is submitted, we may take up to twenty (20) business days, calculated from the date on which we receive the request together with all information, documents, and evidence reasonably necessary to assess it, to review the request, analyze submitted evidence, verify account activity and usage data, conduct internal checks, and determine whether the request should be approved or denied.
This review period applies only to the extent permitted by applicable law and does not limit any mandatory consumer rights or statutory deadlines that may apply.
By submitting such a request, you agree to cooperate with any reasonable request for additional information or evidence necessary to review your request.
If you fail to provide requested information, provide incomplete or inconsistent evidence, or otherwise delay the review process, the review period may be extended to the extent reasonably necessary and permitted by applicable law.
If approved, any additional time required for the refund to appear on your payment method may depend on the applicable bank, card issuer, or payment processor.
5.8 Failed Payments and Suspension
If your payment method cannot be charged, we may retry the charge, suspend access, cancel the subscription, or take other reasonable steps permitted by applicable law and these Terms.
5.9 Outstanding Amounts
You remain responsible for all validly accrued charges, fees, taxes, and other payment obligations incurred before effective cancellation, suspension, or termination, to the extent permitted by applicable law.
6. Privacy
We process personal data in accordance with our Privacy Policy.
By using the Service, you acknowledge that personal data submitted through the Service, including account information, assessment answers, facial photographs, progress photographs, self-check images, and other submitted information, may be processed as described in the Privacy Policy.
7. Account, Access, Suspension, and Termination
7.1 User Responsibility
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account or member access, where applicable.
7.2 Suspension or Termination by Us
We may suspend, restrict, or terminate your account and/or access to the Service, with or without notice where permitted by law, if we reasonably believe that:
- you violated these Terms or any incorporated policy;
- payment failed or was reversed;
- your subscription is being shared, transferred, or resold;
- the Service is being misused or accessed fraudulently;
- uploaded photographs or other content violate applicable law or third-party rights;
- prolonged inactivity applies to an account-based feature of the Service;
- suspension or termination is necessary for security, legal, operational, or abuse-prevention reasons.
Account termination may result in deletion of account-related data, subject to legal retention obligations and our Privacy Policy.
8. User Photographs and Content
You may upload facial photographs, progress photographs, self-check images, profile information, assessment answers, messages, and other content through the Service.
You retain ownership of content you submit.
However, you grant us a limited, worldwide, non-exclusive license to host, store, process, analyse, adapt, and display that content as reasonably necessary to provide, operate, secure, maintain, and improve the Service, in accordance with our Privacy Policy and applicable law.
You confirm that:
- you have the right to upload the content;
- the content does not violate applicable law or third-party rights;
- photographs primarily depict you unless another person has provided valid consent;
- the content is not unlawful, harmful, misleading, abusive, or fraudulent.
We may remove content that violates these Terms or applicable law.
We will not use your identifiable facial photographs in public advertising or promotional materials without separate permission where required by applicable law.
9. Copyright and IP Complaints
If you believe that content made available through the Service infringes your intellectual property rights, you may send a notice to:
Please provide sufficient detail for us to review and investigate the claim.
10. Disclaimers
10.1 “As Is” and “As Available”
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
10.2 No Guarantee of Results
We do not guarantee that use of the Service will produce any particular skincare, facial, beauty, cosmetic, wellness, confidence, appearance-related, or other personal outcome.
Results may vary depending on individual characteristics, skin condition, age, lifestyle, consistency, products used, environmental factors, and other circumstances outside our control.
10.3 Personalized and Automated Features
Certain features may use automated systems or artificial intelligence to analyse photographs, assessment answers, profile information, or usage data.
Personalized facial analyses, Beauty Protocols, skincare guidance, recommendations, facial exercises, educational content, and other outputs may contain inaccuracies and may not be suitable for every person.
10.4 No Professional or Medical Advice
The Service and all related content are provided for informational, educational, beauty, wellness, and self-improvement purposes only.
Perfectela does not provide medical, dermatological, diagnostic, therapeutic, surgical, psychiatric, psychological, nutritional, legal, financial, or other regulated professional advice.
The Service is not intended to diagnose, treat, cure, or prevent any disease, medical condition, or skin condition.
You should consult an appropriately qualified professional before:
- using active skincare ingredients where professional advice may be appropriate;
- beginning a new supplementation or skincare routine where you have health concerns;
- undergoing cosmetic, dermatological, or medical procedures;
- continuing any exercise, skincare activity, product, or practice that causes irritation, pain, swelling, allergic reaction, or other discomfort.
You are responsible for your decisions and reliance on information provided through the Service.
10.5 Facial Analysis Disclaimer
Facial-analysis results may be affected by:
- image quality;
- lighting;
- camera angle;
- makeup;
- facial expression;
- device or camera quality;
- information submitted by you;
- technical or automated-system limitations.
Facial analysis does not determine your personal worth, attractiveness, health, or medical condition.
10.6 No Warranty
To the maximum extent permitted by law, we do not warrant that:
- the Service will meet your expectations or requirements;
- the Service will be uninterrupted, timely, secure, or error-free;
- any facial analysis, Beauty Protocol, recommendation, exercise, educational material, or other output will always be accurate, complete, or reliable;
- the Service will produce visible or measurable results;
- defects will always be corrected.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or opportunity, arising out of or related to:
- your use of or inability to use the Service;
- your purchase of or reliance on the Service;
- interruption, suspension, termination, or modification of the Service;
- unauthorized access to or alteration of your data;
- third-party conduct, services, platforms, or payment processors;
- facial analyses, Beauty Protocols, personalized recommendations, exercises, coaching content, educational materials, or automated outputs;
- irritation, allergic reactions, discomfort, or other effects related to skincare products, ingredients, exercises, supplements, or procedures selected or used by you;
- your failure to cancel before the next billing date.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12. Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PMC Baltic FZ-LLC, its affiliates, directors, officers, employees, contractors, licensors, and agents from and against claims, liabilities, losses, damages, costs, and expenses arising out of or related to:
- your breach of these Terms;
- your misuse of the Service;
- your violation of applicable law;
- your infringement of any third-party rights;
- content, photographs, images, or information uploaded or submitted by you.
This Section applies only to the extent permitted by applicable law and does not limit mandatory consumer rights.
13. Dispute Resolution
13.1 Arbitration
To the maximum extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered under the LCIA Rules.
Nothing in this Section requires arbitration where applicable mandatory consumer law gives you a right to bring a claim before a competent court or otherwise prevents mandatory arbitration.
13.2 Individual Basis Only
Where arbitration is valid and enforceable under applicable law, arbitration shall be conducted only on an individual basis.
To the maximum extent permitted by applicable law, class actions, collective actions, representative actions, and similar proceedings are not permitted.
13.3 Opt-Out
You may opt out of the arbitration provision by sending an email to hello@Perfectela.com within thirty (30) days of first accepting these Terms, stating your full name and your clear intention to opt out of arbitration.
13.4 Non-Arbitrable Matters
If a dispute is found not to be arbitrable, if the arbitration provision is found unenforceable with respect to a particular claim or party, or if mandatory consumer law permits the User to bring proceedings before another competent court, the dispute or claim shall be resolved by a court having jurisdiction under applicable law.
Otherwise, the competent courts of Ras Al Khaimah, United Arab Emirates shall have jurisdiction.
13.5 Interim Relief
Nothing in this Section prevents either party from seeking interim, injunctive, or protective relief from a court of competent jurisdiction where necessary and permitted by applicable law.
14. Notices
14.1 Methods of Notice
We may provide notices by email, account notification, application notification, posting on the Site, or other reasonable means.
14.2 Deemed Receipt
Subject to applicable law, an email notice may be considered delivered when sent to the email address associated with your account, provided that we have not received a notice that delivery failed.
Failure to read an email or its delivery to a spam, promotions, junk, or similar folder does not necessarily invalidate the notice where permitted by applicable law.
14.3 Your Responsibility
To reduce the likelihood of missed notices, you should keep your contact details current, regularly check your email, and add hello@Perfectela.com to your contacts and trusted senders.
15. Term and Survival
These Terms take effect when you first access or use the Service and remain in effect until terminated.
Any provisions that by their nature should survive termination shall survive, including provisions relating to intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and other provisions intended to remain effective after termination.
16. Electronic Signatures and Communications
Where you are clearly informed that clicking a button or completing an action constitutes acceptance of an agreement, purchase, subscription, or other legally binding action, clicking buttons such as:
- CONTINUE
- START
- GET MY PLAN
- GET ACCESS
- BUY NOW
- SUBSCRIBE
or similar buttons may constitute your electronic acceptance or signature to the extent permitted by applicable law.
By completing a purchase, subscription, or other action for which electronic acceptance is requested, you consent to the use of electronic signatures, records, contracts, notices, and communications delivered electronically.
You agree that electronic records and signatures may satisfy applicable requirements for written records or signatures to the extent permitted by applicable law.
Nothing in this Section limits any mandatory requirement for a particular form of notice, consent, signature, or record under applicable law.
17. Miscellaneous
17.1 Governing Law
These Terms and your use of the Service shall be governed by the laws of the United Arab Emirates, excluding conflict-of-laws principles, subject to any mandatory consumer-protection laws that apply to you and cannot be contractually excluded.
17.2 Entire Agreement
These Terms, together with the incorporated policies, constitute the entire agreement between you and us regarding the Service.
17.3 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.4 No Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of our right to enforce it later.
17.5 Assignment
We may assign or transfer our rights and obligations under these Terms to another entity, affiliate, successor, purchaser, or as part of a business transfer, subject to applicable law.
You may not assign or transfer your rights or obligations without our prior written consent.
Any such assignment may be communicated by posting an updated version of these Terms, by email, or by other reasonable notice, unless applicable law requires otherwise.
17.6 Force Majeure
We shall not be liable for delays or failures resulting from events beyond our reasonable control, including failures of hosting providers, internet outages, cyber incidents, payment processor issues, natural disasters, governmental actions, labor disputes, riots, war, terrorism, or major infrastructure disruptions, to the extent permitted by applicable law.
18. Contact Information
If you have questions regarding these Terms, the Subscription Terms, or the Money-Back Policy, please contact:
Perfectela PMC Baltic FZ-LLC